Arsys Soporte

Arsys Soporte

Arsys Soporte - all four of them - no English

Read about Soporte Arsys

Here is one of zillions of examples of the horrible arsys soporte tecnico and hosting services.

We prove - on this page what is an obvious breach of contractual promises and false advertising.


We are free to publish these documents (emails to us) - to document our claims and inform others of the deficient services and lack of seriousness - by international freedom of speech laws.


Take note that we write in English - ask to be answered in English (which they advertise) and suffer though their answers in Spanish. When they do ( rarely ) answer in English - the text is not understandable.


Take note - this one ip from arsys (yes there are many many more) is constantly entering this blog >>


I guess they are trying to find a way to improve - or maybe - sue us and get more funds - since no one in Spain wants to hear about arsys any more.

Yes - people laugh - when we tell them the arsys stories.

WE DO NOT.

In the US - the millions of web hostings are amazed at the nightmare stories we tell.




_______________________________________________________________

EXHIBIT 1 (very recent case of thousands) - February 2013

Comcast ( below ) and other services - for years - constantly refuse our emails due to spam detection. This means that an other of the 459 sites in the same machine and / or IP as ours is spamming - thus all sites are banned - as we all share the same IP.
Comcast Corporation is an American provider of entertainment, information and communications products and services. It is the largest cable operator, one of the biggest mass media, home Internet service provider, and third largest home telephone service provider in the United States, providing cable television, broadband Internet, telephone service and in some areas home security (including burglar alarms, surveillance cameras, fire alarm systems andhome automation) to both residential and commercial customers in 40 states and the District of Columbia.

Found 459 domains hosted on the same web server as jvoichdesigns.com (217.76.130.96). LOOK >>>




Yep. Our 505 euros a year + "ecom" = 636 euros total a year cost ( 53 euros/month ) hosting with arsys is lodged with 459 other sites (today) - all on the same IP.

Now which one(s) are spamming - and who knows what else - which hurts our Search Engine rankings (ex. Google penalizes us and lowers our placings ) - quick - dynamic answers to client´s emails due to documents on this page - etc. etc. etc.

READ >>>>>

As of 2003, more than 87% of all active domains names were found to share their IP addresses (i.e. their web servers) with one or more additional domains. More than two thirds of these domains share their server with fifty or more additional domains. Simply put, most web sites are hosted on servers that host many other web sites. 
While IP sharing is typically transparent to ordinary users, it may cause complications for both search engine optimization and web site filtering.
Solution
To avoid any of the potential problems related with IP address sharing, it is best to acquire a unique IP address for your web site. Contact your web host and tell them you would like your own unique IP address. Be sure to let them know you would like a fresh IP address, not a recycled one. 
Web hosts will often reuse IP addresses that spammers have previously blacklisted. You may need to speak with several individuals until you can find a technician who can understand your request. 
Acquiring a unique IP address for your web site can cost anywhere from $25 to $100 for an initial setup fee, and $2 to $25 per month thereafter.

A friend - high traffic site - hosted for 300 euros a year. They receive 10,000 visits daily - ( we blacked out their details ) >>


RED CORUNA - is their host in Spain
_______________________________________________________________
_______________________________________________________________



This is absolutely insane if you read through it.  >>

_______________________________________________________________


----- Original Message -----
From: Jan Voich Designs
Sent: 01/02/2013 18:00:04
Subject: Fw: Undelivered Mail Returned to Sender

----- Original Message -----
From: "Mail Delivery System" <MAILER-DAEMON@llsc497-a04.servidoresdns.net>
To: <samantha@jvoichdesigns.com>
Sent: Friday, February 01, 2013 5:30 PM
Subject: Undelivered Mail Returned to Sender

> This is the mail system at host llsc497-a04.servidoresdns.net.
>
> I'm sorry to have to inform you that your message could not
> be delivered to one or more recipients. It's attached below.
>
> For further assistance, please send mail to postmaster.
>
> If you do so, please include this problem report. You can
> delete your own text from the attached returned message.
>
>                   The mail system
>
> <xxxxx@comcast.net>: delivery temporarily suspended: host
>    mx1.comcast.net[68.87.26.xxx] refused to talk to me: 554
>    imta03.westchester.pa.mail.comcast.net comcast 82.223.190.48 Comcast
> block
>    for spam.  Please see
>    http://postmaster.comcast.net/smtp-error-codes.php#BL000000
The link above gives the following - clear - instructions: 
Our filters have determined that email from your email server has been sent in patterns which are characteristic of spam. In an effort to protect subscribers, your email server has been blocked from sending email to the Comcast network. Mail servers are typically shared by many users so it may be the case that another party using your email server has sent spam, even if you have not.
 The instructions continue - and ask our host (arsys) - to fill out a very simple form. THAT SIMPLE !!
http://postmaster.comcast.net/block-removal-request.html
Please note: In order to consider unblocking your IP, Comcast requires some technical information. If you are not the email administrator of the blocked party, it may be helpful to request that they submit this form on your behalf. Please complete the form as thoroughly as possible as there is a limit of five (5) form submissions per day. All fields are mandatory, except otherwise noted as optional.



NOTE - WE xxxx out comcast client´s email.

 OUR DNS (IP) - 
mail.jvoichdesigns.com";"A";"82.223.191.90




----- Original Message -----
To: samantha@jvoichdesigns.com
Sent: Saturday, February 02, 2013 12:28 AM
Subject: [ES-201302019895434]

Estimado cliente:
En respuesta a su consulta, indicarle que tal y como reporta el mensaje, el origen del caso es la inclusión en Lista Negra de una dirección IP de arsys.

La Lista Negra ( SORBS-DUHL) está catalogada como no confiable en Internet y no debería ser usada por ningún proveedor, puesto que las políticas tanto de filtrado como de salida no cumplen con determinados estándares generalizados en las Listas Negras.

Le recomendamos ponerse en contacto con el proveedor de Servicios de la cuenta de destino, puesto que está usando una Lista Negra para filtrar el correo que, como le comentamos, no es confiable.

Por nuestra parte no podemos excluir la dirección IP de dicha Lista Negra, ya que la política y requerimientos que solicitan están fuera de los estándares adecuados.

Quedamos a su disposición las 24 horas del día en el teléfono 902 11 55 30 o en soporte@arsys.es para cualquier duda o consulta.
Recuerde que para una mayor agilidad en el trámite de sus consultas, dispone de un nuevo formulario de contacto dentro de su Área de cliente, pestaña Contactar.
Reciba un cordial saludo.
Javier López de Munain Martínez
Dpto. Soporte Técnico
soporte@arsys.es

arsys
Chile 54 - 26007 - Logroño - La Rioja | Tel. +34 902 11 55 30 | Fax +34 941 20 47 93 |www.arsys.es
Aviso de confidencialidad - Este mensaje y sus posibles documentos adjuntos son confidenciales y están dirigidos exclusivamente a sus destinatarios. Por favor, si Ud. no es uno de ellos, notifíquenoslo y elimine el mensaje de su sistema. De conformidad con la legislación vigente, queda prohibida la copia, difusión o revelación de su contenido a terceros sin el previo consentimiento por escrito de arsys.







----- Original Message -----
From: Jan Voich Designs
Sent: 02/02/2013 8:13:58
Subject: Re: [ES-201302019895434]

REMOVE OUR EMAIL FROM THIS BLOCKED ARSYS IP IMMEDIATELY.
Blocked Provider Request Form -  
Please note: In order to consider unblocking your IP, Comcast requires some technical information. If you are not the email administrator of the blocked party, it may be helpful to request that they submit this form on your behalf. Please complete the form as thoroughly as possible as there is a limit of five (5) form submissions per day. All fields are mandatory, except otherwise noted as optional.





----- Original Message -----
To: samantha@jvoichdesigns.com
Sent: Saturday, February 02, 2013 12:00 PM
Subject: [ES-201302019895434]

Estimado Cliente:
En referencia a su mensaje, le informamos que hemos solicitado el desfiltrado en la lista SORBS-SPAM de su IP 82.223.190.49. El desfiltrado no es inmediato, sino que tardan días incluso a veces semanas en eliminarlo de sus bases de datos. 
En cuanto al resto de listas-negras, al no ser confiables no podemos solicitar el desfiltrado, ya que no siguen determinados estándares generalizados en las Listas Negras. 
Para poder enviar correo a los destinatarios que utilizan este tipo de listas, es recomendable que le incluyan desde el servidor de destino en una lista blanca para poder así entregar sus correos. 
Quedamos a su disposición las 24 horas del día en el teléfono 902 11 55 30 o en soporte@arsys.es para cualquier duda o consulta.

Recuerde que para una mayor agilidad en el trámite de sus consultas, dispone de un nuevo formulario de contacto dentro de su Área de cliente, pestaña Contactar.
Saludos Cordiales
Noelia Palomero
Dpto. Soporte Técnico
soporte@arsys.es


arsys
Chile 54 - 26007 - Logroño - La Rioja | Tel. +34 902 11 55 30 | Fax +34 941 20 47 93 |www.arsys.es
Aviso de confidencialidad - Este mensaje y sus posibles documentos adjuntos son confidenciales y están dirigidos exclusivamente a sus destinatarios. Por favor, si Ud. no es uno de ellos, notifíquenoslo y elimine el mensaje de su sistema. De conformidad con la legislación vigente, queda prohibida la copia, difusión o revelación de su contenido a terceros sin el previo consentimiento por escrito de arsys.





----- Original Message -----
From: Jan Voich Designs
Sent: Saturday, February 02, 2013 1:05 PM
Subject: Re: [ES-201302019895434]

A QUIEN HA SOLICITADO EL DESFILTRADO ? A COMCAST ?

"... que hemos solicitado el desfiltrado en la lista SORBS-SPAM de su IP 82.223.190.49. El desfiltrado no es inmediato, sino que tardan días incluso a veces semanas en eliminarlo de sus bases de datos."

RUEGO QUE SE COMUNCAN EN INGLES.

NOS ESTA PREJUDICANDO SU SERVICIO. ESTO SE HA REPETIDO OTRAS VECES CON COMCAST. NO TENEMOS NINGUN PROBLEMA CON USAR EMAIL ADDRESSES NO VINCULADOS A ARSYS.

----- Original Message -----
From: Jan Voich Designs
Sent: 02/02/2013 19:22:14
Subject: Fw: [ES-201302019895434]


REMOVE OUR EMAIL FROM THIS BLOCKED ARSYS IP IMMEDIATELY.

JUST FOLLOW COMCASTS INSTRUCTIONS (BELOW).

----- Original Message -----
To: samantha@jvoichdesigns.com
Sent: Tuesday, February 12, 2013 4:32 PM
Subject: [ES-201302019895434]


Estimado cliente:

En relación a su solicitud confirmarle que por nuestra parte se ha solicitado el desfiltrado de las IP's siguiendo los pasos indicados por comcast, por lo que en breve deberían poder enviar correos con normalidad. Le pedimos disculpas por las molestias ocasionadas.

Recuerde que para una mayor agilidad en el trámite de sus consultas, dispone de un nuevo formulario de contacto dentro de su Área de cliente, pestaña contacto.

Para cualquier consulta que pueda surgirle no dude en ponerse en contacto con nosotros.

Atentamente.

Rubén Rodríguez
Soporte Técnico
soporte@arsys.es


arsys
Chile 54 - 26007 - Logroño - La Rioja | Tel. +34 902 11 55 30 | Fax +34 941 20 47 93 | www.arsys.es
Aviso de confidencialidad - Este mensaje y sus posibles documentos adjuntos son confidenciales y están dirigidos exclusivamente a sus destinatarios. Por favor, si Ud. no es uno de ellos, notifíquenoslo y elimine el mensaje de su sistema. De conformidad con la legislación vigente, queda prohibida la copia, difusión o revelación de su contenido a terceros sin el previo consentimiento por escrito de arsys.



----- Original Message -----
Sent: Tuesday, February 12, 2013 10:30 PM
Subject: Re: [ES-201302019895434]

Great. Thank you for doing this 12 days after we requested it.

Another
"Le pedimos disculpas por las molestias ocasionadas."

We cannot wait to finally leave arsys.

Best Regards,

Electronically Signed,
/Jan Voich/
Jan Voich
Jan Voich & Associates, S.L.
http://www.jvoichdesigns.com
USA/Canada Toll Free - 1-888-606-9222
Paseo de la Habana, 14
28036 MADRID, Spain
Phone: 011 34 - 91 561 90 31



We will be publishing ALL incidents since May 2001 within different blogs that will be linked together - for your easy perusal.

NOTE: Google and GODADDY offer toll-free worldwide support and phone you back with follow-ups !!



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